FAQs

If you do not find your answer here, please contact us at hello@blushandgray.com and we will get back to you shortly.

What is included in my printed order?
When you order Save the Date cards, Wedding Invitations, Response cards, or Thank You cards, your printed order will include free blank envelopes in addition to your printed stationery. Some invitation sets also include pre cut ribbon for assembly.

Please note that we do not include extra envelopes with your order.

What is my order status?
After you place an order, you will receive a PDF proof via email within 3 business days. Once you approve your design and we receive your approval, we will start the printing process, which takes five (5) business days. To check in on the order status, please contact us with your invoice number and we will get back to you as quick as possible.

All packages ship from our Toronto office using the provider chosen at check out. As soon as your package has been sent, you will receive an email with tracking information to trace your shipment online.

If your shipment is overdue, please use your tracking number on the courier provider's website to trace your order. If you cannot find your tracking number or your order has not arrived, please contact us at orders@blushandgray.com.

Can I reorder additional quantities of wedding stationery?
If you would like to purchase additional quantities of your order, please send us an email at orders@blushandgray.com with REORDER in the subject line.

For personalized products (such as invitations), we strongly advise you to order at least ten (10) more items than you think you will need for unexpected changes in address, additions to your guest list, etc. Reprints are costly due to the manual steps required to process and ship each order, so it is always more cost effective to order a few extra up-front than to reprint a few more cards later.

Please be aware that once your reorder has been placed, it will go to print the same day and we will be unable to issue a refund.

Before I place my order, can I see a preview of my personalized invitation, card, menu, etc?
At Blush & Gray, a designer will customize your selected design, not a software program, so real time preview is not available. When we personalize your text and design, we make sure the spacing works well and the colors match your request. You will be emailed a Digital Proof (in PDF format) after placing your order for review and approval. 

To ensure that your design, colors, and wording are exactly how you want them to be, we include one free round of changes* with each order. Please be aware that the free round of changes will only apply to your selected design and cannot be changed for another design. Additional changes will be billed $20 per round.

*One round of change is considered changing your selected colours or altering the text.

Can I switch designs after I receive a PDF proof?
It takes our graphic designers time to typeset each design. To switch from one design collection to another is possible for a $50 design fee per item. Please contact us at orders@blushandgray.com if you have any questions about this option.

Can I change the wording on a design?
You can customize any of our designs to say whatever you would like by entering your selected wording in the wording window on the order page. Our graphic designers will make small edits to the placement of design elements for free, so that your wording fits well with the layout of your favorite design. Have a look at our Wording Guide to select your text or to help you create your own.

How much text can I fit on my invitation?
We will do our best to accommodate your wording choice. However, please keep in mind that adding a great deal of information will impact the legibility of your text and the integrity of your design. If you need to include hotel accommodations, driving directions, parking information or registry details, we recommend that you print a Details Card.

Can I chose a different colour combination for my wedding stationery than the one suggested?
All Blush & Gray wedding stationery comes in suggested colour combinations. However, you can order your stationery in any colour from our full colour (visit Colour & Wording Guide page). To request colours from our palette not listed as options for your chosen design, select “Special” from the colour selection drop-down, then specify your desired colour in the special instructions box at the bottom of the product page. Note that our suggested colour combinations work best with the theme and design of a specific wedding stationery collection. 

Do you offer matching wedding stationery such as programs or Thank You cards that I can order?
All of our wedding collections are available with the following items: Wedding Invitation, Save the Date card, Details card (accommodation card, direction card, etc), RSVP card, Wedding Program, Menu, Place cards, Thank You cards and envelopes. If you are interested in a matching design that you cannot find on our website, please contact us at orders@blushandgray.com.

Do you offer matching wedding accessories and party décor?
All of our wedding collections are designed around a theme with matching accessories (bow ties, ring pillow) and party décor (favor bags, ribbon). We work with our artisans and suppliers to ensure that all products match or compliment our colour palette to create a consistent look for your perfect day.

Can I order less than 25 sets of wedding stationery?
Due to the cost of materials, printing and design, we are unfortunately limited to orders of 25 items or more.

What kind of printing do you offer?
All Blush & Gray stationery is printed with the highest quality digital printing presses available. Our advanced technology printers use liquid ink instead of toner ink, giving your print quality the same premium look and feel as offset or flat printing without the added cost.

Do you offer specialty printing such as letterpress or engraving?
We love specialty printing, but do not offer it at this time.

Our standard stationery sizes are:
Save the Date card and invitation
5” x 7” = 127mm x 178mm
5.25” x 5.25” = 133mm x 133mm

Details card / RSVP card
4.25” x 5.5” = 101.6mm x 140mm

RSVP card (postcard style)
4” x 6” = 101.6mm x 152.4mm

Menu
4” x 7.5” = 101.6mm x 177.8mm

Place card (folded)
3.5” x 2” = 89mm x 51mm

Thank You card (folded)
4.25” x 5.5” " folded | 101.6mm x 140mm

Our standard envelope sizes are:
A2 - 5.75” x 4.375” = 146mm x 111mm
A7 - 7.25” x 5.25” = 184mm x 133mm
5.5” Square - 5.5” x 5.5” = 140mm x 140mm